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Refund Policy

Last updated on 21-03-2024

At Hakim’s Green Life, we strive to ensure your satisfaction with every purchase. Please review our refund policy below to understand the guidelines and procedures for requesting refunds for herbal and ayurvedic food supplements purchased from our ecommerce store.

  1. Eligibility for Refunds: You may be eligible for a refund under the following circumstances:

    • Damaged or Defective Products: If the product received is damaged, defective, or not as described, you may request a refund.
    • Non-Delivery: If you do not receive your order within the specified delivery time frame, you may be entitled to a refund.
    • Order Cancellation: If you cancel your order before it is shipped or processed, you may receive a refund minus any applicable fees.

  2. Refund Process: To request a refund, please follow these steps:

    • Contact Customer Support: Notify us of the issue by contacting our customer support team within 7 days of receiving the product.
    • Provide Details: Provide details such as your order number, product name, reason for refund, and any supporting evidence (photos for damaged products, tracking information for non-delivery).
    • Evaluation: Our team will evaluate your request and determine if you are eligible for a refund based on our policy.
    • Refund Issuance: If approved, we will process the refund to your original payment method within 14 days.

  3. Non-Refundable Items: Please note that certain items may not be eligible for refunds, including:

    • Products that have been opened, used, or damaged by the customer.
    • Products returned without prior authorization or outside the specified return period.
    • Shipping and handling charges, unless the refund is due to our error or product defects.

  4. Return Shipping: If you are required to return the product, you may be responsible for the return shipping costs unless the refund is due to our error or product defects.

  5. Exceptions: We reserve the right to make exceptions to this policy on a case-by-case basis, especially for extenuating circumstances or legal requirements.

  6. Contact Us: If you have any questions or need assistance with a refund request, please contact our customer support team.

By making a purchase from Hakim’s Green Life, you agree to abide by our refund policy outlined above. We appreciate your understanding and cooperation.